It includes a LOT of internal communication, a lot of consultation, and often, a healthy dose of compromise. Change is inevitable, particularly in our fast-paced, technical environment, but it can also be really uncomfortable for people. This role is about understanding what makes people tick, and ensuring they have the information, resources and support they need to embrace something new.

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The job market was quite tough as I neared the end of my studies, and I started to stress about finding work. I thought I might be interested in event management, so I decided to cold call a number of companies, volunteering to support at events for free, just for the exposure. After volunteering at one company, I was offered a full-time job which I did while finishing my degree. I quickly discovered event management wasn’t for me, but I still didn’t know what was!

I knew there were lots of different pathways in the Queensland Government, so I applied for a LOT of entry level roles to get my foot in the door. I was eventually hired as a Customer Service Advisor, and my career in the public service began. I quickly progressed on to other roles in the ICT (Information and communications technology) space, including project support, governance and reporting, executive advisory and now, change management.

I didn’t know any of these roles even existed when I was at uni! I maintained an open mind, volunteered to take on new tasks and kept learning and up-skilling along the way. I love my job now, though I had no idea this is what I’d end up doing.

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In my late-20s, I wanted to travel and work overseas, and landed a role in a Global Market research company in Brussels, Belgium. Managing information across Europe sparked my interest in Information Science, leading me to pursue a Graduate Diploma in this area. Learning concepts like “User Experience”, “Information Architecture”, and “Usability”, I returned to Australia eager to apply my newfound knowledge. Transitioning into the tech industry, I connected with a company specializing in this field, embarking on a journey to ensure websites and software solutions deliver optimal experiences for users. Since then, I’ve worked in a range of user experience research roles within agency, in-house and product companies.

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The following duties are common:

– Conducting interviews with users to understand their needs and pain points;

– Conducting surveys to assess customer satisfaction and gather customer feedback at scale;

– Usability testing of design prototypes or early stage product builds to ensure the software is usable;

– Interpreting analytics data and other types of data to inform product design and development decisions;

– Producing visual artefacts for Product & Design to help inform the overall Product strategy, such as user personas, journey maps, customer workflows.

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Some of the documentation technical writer’s work on is for users of the applications, some is for developers who build extra functionality that integrates with the apps and some is for people who work in the company to configure and support the software for the customers.

Technical writers work closely with the developers, the designers and with other writers to product the technical content.

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I took a year off after school to try and decide which path to take and then started a degree in life sciences. Several years later I had a masters degree in Zoology and few employment opportunities.

A lucky job placement in computational biology introduced me to the world of software development, in which I have worked ever since. 

The post Elizabeth Kelly appeared first on UNIQ You.

The post Strategic Change Manager appeared first on UNIQ You.

Our department offers some really innovative services for government, in areas of connectivity, security and computer processing just to name a few.

Being part of an industry that plays such a huge part in our everyday life lets me feel like I am part of the IT revolution going on all over the world. The skills I am gaining here are also very transferable, giving me endless growth opportunities if I feel like I want a change.  

I hope I can give you an insight into this industry, which is not always purely technical.

The post Jessica Milschus appeared first on UNIQ You.

While writing code is the main job of a software developer, in this particular role you spend the majority of your time problem solving. Programming how a UAV will operate requires you to think through the problems that they may encounter and work out predictable solutions to them.

Finally one of the most important parts of being a software lead is guiding and growing the software engineers within their team. You must look at all of the skill sets within your team and make sure they can work to the best of their abilities.

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I have gone through a transition from a non-technical resource to being able to be a technical Subject Matter Expert (SME) and though it’s been a steep learning curve, it’s something that I enjoy!

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